We want you to be completely satisfied with your purchase from myvapes.com.au. If you’re not happy, here’s our straightforward policy.
Returns for Change of Mind
You may return new, unopened, and unused products in their original packaging within 14 days of delivery for a store credit or exchange. Return shipping is at the customer’s expense. We cannot accept returns on any opened e-liquid or vaping devices for hygiene and safety reasons.
Faulty or Incorrect Items
If you receive a faulty product or the incorrect item, please contact our customer service team at support@myvape.com.au within 7 days of delivery. We will arrange a return, replacement, or refund at our discretion once the fault is verified. Proof of the issue may be required.
Important Conditions
All returns require a Return Authorisation (RA) number from our team. Please contact us first.
Products must be returned in their original condition with all accessories and packaging.
Returned items are your responsibility until they reach our warehouse. We recommend using a trackable shipping service.
Refunds for approved returns will be issued to the original payment method within 5-10 business days of us receiving the item.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
Any opened e-liquids, nicotine shots, or pods.
Any opened disposable vape devices.
Contact Us
For any return inquiries, please email support sales@myvape.com.au with your order number and details.